FREQUENTLY ASKED QUESTIONS
Q. Does Everyone At The Encounter have to pay?
A. YES. If you would like to be present for the encounter, whether you are participating or just taking photos or videos, you must have paid and filled out a waiver before the encounter can take place. No Exceptions... Sorry. If you show up with extra parents or siblings, we reserve the right to turn them away. For insurance purpose everyone entering our property and interacting must being a paying and waived customer. We will not argue about it, we will not be convinced to let anyone extra in just because they want to watch. If you want to enter you must have paid and signed a waiver. You May not pay for just your children, and expect to drop them off, wait in your vehicle, or simply observe.
Q. Can We Add Someone To Our Party Last Minute?
A. Generally yes, if the add on is within a reasonable number of people. We do not do encounters with parties of more than 4, we are able to occasionally make reasonable adjustments. However Never Assume you can, and always clear it with us ahead of your time slot. You may add on and pay with Cash or Card in Person. You can also fill out an additional waiver here in person or online before hand.
Q. Where Did You Get Your Capybara? Can you help me get one?
A. Capybara in the state of Arizona are legal to own due to the fact that they are categorized rodents, and require no special permitting to own. With that being said they are not easy to attain, not easy to raise for a novice, and definitely not cheap to purchase. Any reputable breeder will vet potential buyers to ensure they have some form of formal training and personal work experience with these animals, and if you can't provide proof of those things, they generally will not sell to you. These animals are far from easy, require nuanced care, and even more nuanced training to properly care for and tame them. Animal People will NOT refer you to Any Breeder, and will not vouch for you to get one. We also will NOT breed our male with your female capybara. We are in the animal education business not the irresponsible breeding business.
Q. Can We Swim With The Capybara ?
A. No, Capybaras view their water source as a safe haven, introducing anyone they aren't used to, to their water source would be dangerous and highly stressful for both our Capybara and the general public. Also .... They poop primarily in the water.
Q. Where Are You Guys Located?
A. Due to members of the public abandoning animals on our property without warning repeatedly, we do not disclose our address until you have booked a service with us. We Are North of Casa Grande City Limits. We are in a Subdivision at the crossroads of Faldale Rd and Val Vista Blvd North Of Casa Grande Proper. We do take rescues and surrenders but you must contact us before hand and go through the proper Chanels to do so. No we will not provide our direct address to you if you email us directly, you will get the same answer unless of course you have booked a service with us.
Q. How Early Should We Arrive For Our Encounter?
A. Arrive 5 -10 mins at the EARLIEST for your encounter. PLEASE DO NOT arrive 20 - 30 minutes early. We will be friendly to you about it, but know it annoys us very much when you do.
Q. Do I HAVE to Sign the Waiver?
A. YES , No Exceptions. Either you sign it or you may not enter the encounter space.
Q. Do The Capys Travel For Events or Encounters?
A. NO, They do not like going off of our property. The entire routine of riding in a car, and being surrounded by his fans in an unfamiliar environment stresses him greatly. We don't have any interest in stressing him needlessly, because a happy capy lives a long healthy lifespan. If you would like to meet Minnie and Gene, the way to do so would be to book an encounter at his home base, which is at Animal People.
A. YES BUT, YOU MUST reschedule or cancel your time slot AT LEAST 72 Hours before your scheduled encounter time. If you would like to cancel and want a refund you must cancel before 72 hours or you will not receive a refund. If you would like to reschedule your time slot you must notify us 72 hours before your scheduled time slot. If you need to reschedule less than 72 hours before your encounter, you will incur a fee of 50% the original cost, PER participant. For off site events, same rules apply, a reschedule after the 72 hr window will result in a 50% up charge of the entire cost of the event. We are reasonable and will work with you on weather or genuine medical emergencies in which you can provide proof of the occurrence.