Hands-on learning for schools, families & communities

Animal education · Animal care
Frequently asked questions
Quick answers. Better-planned animal days.
Find the practical details first—scheduling, bookings, waivers, availability, safety, and school purchasing—then reach a real person if your situation is different.
Ask Animal People01How do I receive the address for an on-site program?
Animal People is an animal-care location rather than a walk-in attraction. The meeting address and arrival instructions are shared after a club session or service is confirmed.
02How do I know whether you can travel to my event?
Travel availability and fees depend on the event date, venue, and trip distance. Share the city, ZIP code, and full venue address for an exact answer and quote.
03Can I request a specific animal?
You are welcome to share favorites, but specific species, holding, feeding, and photo opportunities cannot be guaranteed. The final lineup depends on each animal’s health, temperament, rest, weather, and safe handling needs.
04Do participants need a waiver?
Programs that involve animal interaction generally require the appropriate waiver. Use the redesigned waiver hub to choose the general or pet-sitting form, then complete it through the current secure Wix form.
05What is the event cancellation or rescheduling policy?
For parties and events, contact Animal People at least 72 hours ahead whenever possible to discuss cancellation or rescheduling. Reptile Kids Club has a 24-hour cancellation deadline for a refund.
06Can I bring my own pet?
Ask Animal People before bringing any outside animal to a program location. Unfamiliar scents, sounds, behavior, and possible health concerns can make outside pets unsuitable around program animals.
07How do I book an event or school program?
Send your preferred date, location, ages, group size, and program goal by email, phone, text, or the live Wix contact form. Animal People will reply with fit, availability, and next steps.
08Do you accept ClassWallet or ESA funds?
Animal People is an approved ClassWallet vendor, and ClassWallet or ESA purchasing is accepted for eligible school services. Contact Animal People before ordering if your school or family needs help with the correct process.
09Can I visit without an appointment?
No. Visits are limited to confirmed programs and services. Reptile Kids Club dates are announced separately and should be reserved online.
10Can Animal People take a surrendered or rescued animal?
Please contact Animal People before transporting any animal. Available space, species needs, health, legal requirements, and current care capacity all affect whether an intake or referral is possible.
Your situation is unique